Your Account

ferguson · ‎01-08-2023

I recently changed my payment date in the knowledge that I would have to pay an adjusted amount next month. My latest bill was paid by DD as normal on 31 July. I have now received a "reminder" to pay an additional £2.56 straightaway or face an "admin fee" of £12.50. I checked My Account and the bill for August has already been produced. And this shows £2.56 will be taken by DD on 4 August. So can you clarify all this please?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Arne-TalkTalk · ‎08-08-2023

Thanks for the feedback ill pass it on.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

ferguson · ‎04-08-2023

Just to confirm that the DD was taken today, so next month hopefully things should be back to normal. I could have really done without this email message though, which prompted my concerns originally:

.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Arne-TalkTalk · ‎03-08-2023

Hi ferguson

The payment should be taken in the next 24 hours for £2.56, you wont get charged any admin fees.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Your Account

Payment Adjustment after changing Billing Date