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Get tailored support with your TalkTalk account and bills.

Changed account ownership and now my bill is higher?

Asking12012
First Timer
Private Message TalkTalk
Message 4 of 4

I recently changed account ownership from my mums name to mine, she was paying £36 a month, I received the first bill last week and it says that I am due to pay £42.01, a "Charges since you joined" fee was added? What exactly is this payment for? I haven't just joined I just wanted to change the account name to mine as I will be paying for this.

 

 

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3 REPLIES 3

Message 1 of 4

Have you tried a different browser clear your cache and cookies  to view your bill?

 

 

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Asking12012
First Timer
Private Message TalkTalk
Message 2 of 4

I haven't been able to access my account online, is the website normally this bad? It's crashing and taking forever to load anything. I get this error: Failed to load resource: net::ERR_BLOCKED_BY_CLIENT. All I want to do is view my billing info and download the invoice. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

It might depend on exactly when you joined, @Asking12012 or when they actually set up the switch to you as account holder.

 

Check which calendar dates wete covered by her last bill. 

 

You will also be on a monthly billing cycle but there may be a few days to cover between the end of her payments and the start of your month going forward.

 

Also check how much time was left in contract. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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