Payment extension "reverted"

[Didgerydookangeroo]

Executed a payment extension via my account - it didn't take and I had to use the live chat plus £12 extra charge for the indian live chatter to disable and re-enable the extension for it to "take".

A day or 2 goes past and my internet cuts out in the middle of the night, like it does when you are late on your payment. So I check my account, the extension has been removed!

I use live chat again they tell me it's due to the direct debit on my account and I need to disable direct debit for it to "take". I'm not sure that's correct.

Come online to discuss it today and the live chat plus the entire help section of the website is completely missing.

Hello all could somebody help me out with this? I usually pay on the 23rd but i forgot and so I need to confirm my extension to january 23rd. I also want those extra charges taken off if possible. I need double confirmation so my internet doesn't cut out over the next few weeks.

[Philile-TT]

@Jolnir I am a staff member and if the @Didgerydookangeroo is yours the response is available for you. I have advised that you get in contact with the collections team for assistance. 

[Jolnir]

i am him

stop replying while i wait for an actual staff member

cheers

[Philile-TT]

@Gliwmaeden2 thank you. 

[Gliwmaeden2]

@Jolnir, you cannot use someone else's thread to post if you need a similar issue looked into.

Your comments in your first post and subsequently are not helpful to the OP.

If you need support, please return to the message board and click start a topic to begin your own thread. 

[Philile-TT]

@Gliwmaeden2 thank you I have edited the mention, the response was initially meant for @Didgerydookangeroo 

[Gliwmaeden2]

@Philile-TT, the original poster on this thread is @Didgerydookangeroo, who needs the replies. 

[Jolnir]

bump

any staff want to take a look at this

[Philile-TT]

@Jolnir thank you. 

[Jolnir]

just want to take a minute to thank everyone for being an active member of the talktalk support forum

[Philile-TT]

@Didgerydookangeroo if you do not pay via direct debit, you will be charged a late payment fee. You need to get in contact with the collections team to speak about a payment extension. The collection team is available on the number 03451720029 during these operating hours Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed.

[Jolnir]

Yeah forgot i needed to keep money aside for it

reasons for the extension are irrelevant i blew all my cash at the casino probably

doesnt matter its none of your business why i need the extension but as a paying customer im entitled to it and i want it

no imagination-posting please lets keep to the facts

[Gliwmaeden2]

@Didgerydookangeroo, if you usually "pay on 23rd but forgot", it doesn't sound like the usual Direct Debit set up, so not clear what you are meaning.

And changing the date of Direct Debit usually applies to the next month.

Whatever has gone on, you may find some clarification on these pages:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Struggling_to_pay/Struggling_to_pay

Staff will be back on here from c 7am, and there should be a normal Monday to Friday routine of support on the forum now that the holidays are over.

A missed payment will automatically generate a fee, so it's important always to liaise with Talktalk well ahead of the due date.

Too close to a Direct Debit date, an intervention is not going to stop the DD being taken automatically as scheduled.