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Payment taken but account is still due

User12442
First Timer
Private Message TalkTalk
Message 3 of 3

Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had same issue as I won’t pay double.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi User12442

 

What date did you make the payment?  

 

There is still an outstanding balance, we may have to log a missing payment you will need to contact us (via phone or chat) so we can take some details to trace the payment.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

There have been a few glitchy incidents recently, @User12442.

 

Hopefully staff will pick this up for you shortly. Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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