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Payment taken but account is still due

User12442
First Timer
Private Message TalkTalk

on ‎17-10-2024 07:34 AM

Message 3 of 3

Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had same issue as I won’t pay double.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-10-2024 11:21 AM

Message 1 of 3

Hi User12442

 

What date did you make the payment?  

 

There is still an outstanding balance, we may have to log a missing payment you will need to contact us (via phone or chat) so we can take some details to trace the payment.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-10-2024 07:59 AM

Message 2 of 3

There have been a few glitchy incidents recently, @User12442.

 

Hopefully staff will pick this up for you shortly. Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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