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6 hours ago
You cancelled my contract on the 25th of December even though I requested three times for you not to do so. I have been left for weeks with no internet. After countless calls to you and the complaints department I was still without any service.
You sent me a bag to return my equipment which I have done today but now you have sent me a bill stating that I owe £150 for cancelling my contract early!!! What the hell. Totally unfair! Where is my compensation I was promised by your complaints department??
5 hours ago
@Boundy, sorry to hear about this chaos.
You have posted in the email section but as this is about billing I'll move your post to that message board.
Staff will respond after the weekend.