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Boundy
First Timer
Private Message TalkTalk

on ‎11-01-2025 01:20 PM

Message 3 of 3

You cancelled my contract on the 25th of December even though I requested three times for you not to do so. I have been left for weeks with no internet. After countless calls to you and the complaints department I was still without any service.

You sent me a bag to return my equipment which I have done today but now you have sent me a bill stating that I owe £150 for cancelling my contract early!!! What the hell. Totally unfair! Where is my compensation I was promised by your complaints department??

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-01-2025 02:06 PM

Message 1 of 3

Hi Boundy

 

I can see the complaints team have sorted this out for you. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎11-01-2025 01:33 PM

Message 2 of 3

@Boundy, sorry to hear about this chaos.

 

You have posted in the email section but as this is about billing I'll move your post to that message board. 

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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