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on 19-03-2025 08:22 PM
I received an email today saying that "in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 23rd April 2025 your package will go up by £1.43 a month".
I'm on a fixed price plus contract that doesn't end until June so why am I getting this email?
I used the online chat and the agent I spoke to agreed that I was on a fixed price plus contract and said "there's no need to worry as the notification is sent to all our customers and you can ignore the email as you are on a rationalisation package"
Is that correct that all customers got the email and can I just ignore it?
Thanks.
on 20-03-2025 09:55 AM
Hi garytastic
You are on fixed price plus and in contract so there is no rise, But I suspect the email was sent as your contract ends in June 25.
on 19-03-2025 08:27 PM
I believe so, did you read all the way through the email, rather than the shocking headline news?