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Problem accessing billing with Firefox

shiroisaru
First Timer
Private Message TalkTalk
Message 4 of 4

For some time now, I've been unable to access the billing section of the website using Firefox on Windows 10.
I have no problem using Chrome, but I use FF for everything else as Chrome is not a browser with which I feel comfortable.
Is anyone having a similar problem?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @shiroisaru 

 

Another customer has posted this advice. 

 

"This is due to Firefox implementing "Enhanced Tracking Protection"
To resolve;
Click the Firefox "Shield icon" to the left of the Firefox browser Address bar.
Turn off "Enhanced Tracking Protection".

 

Can you try this. 

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Message 2 of 4

Hi Divsec,
Thanks for your reply.
Yes, I've tried clearing the cache.

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Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @shiroisaru have you tried clearing the cache on your preferred browsers?

I don't work here and all my opinions are my own.
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