It can take up to 90 days, @Ruth593 - or at least several weeks after the cooling off period.
If tracking cookies were cleared, it has to be chased up manually.
I'll move this to the billing section, which is more suitable for the issue.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
