Refund for dead relative.

[Gviking]

Hi,

My mum recently passed and we received a bill for -£23.34. Does that mean the account is in credit? If so, how do we get that refunded to her bank?

Thank you.

[Arne-TalkTalk]

@Gviking 

Sorry for you loss. 

Are you able to access the online account, the option to request a refund will show.  

[Gliwmaeden2]

Sorry to hear about your loss, @Gviking.

Yes, the minus figure will be sitting in My Account. It should be claimed back  - speak to the bereavement team to help sort everything out. 

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

If the direct debit details are still set up in her My Account it should be possible to claim it back with the same information. See what the bereavement team says.