Get tailored support with your TalkTalk account and bills.
on 22-09-2023 05:34 PM
Currently on 67Mb full fibre at £26 a month.
Just got my renewal email wanting £35 a month to stay at that,
or I can have Fast Broadband for same price but only 11Mb download speed.
So now looking at Giganet 900Mb for £29 a month.
or maybe Virgin 200 - for about the same as paying now.
Sigh!!!!
on 25-09-2023 12:38 PM
Sorry we couldn't get you a better deal.
on 23-09-2023 12:13 PM
Hi, yes rung full fibre support and full fibre loyalty team plus chatted endlessly.
They cannot offer anything faster than 65Mb at my address for £26
Which is weird because CityFibre have listed loads of suppliers who can offer faster on same cable.
So am switching to 150Mb with "No one" .
on 22-09-2023 05:45 PM
Get onto the customer loyalty team directly, I am sure they can do better than that if they want to keep your custom. Select "Thinking of leaving us" when presented with options.
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
on 22-09-2023 05:45 PM
Or phone them up / use Chat, @MartinBarrettNottingham.
The offers they send by email / my account are usually much less attractive and may include unwanted extras that you then have to get removed anyway.
Opening hours detailed at the foot of this page:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529