Renewal quote is not good!

[MartinBarrettNottingham]

Currently on 67Mb full fibre at £26 a month.

Just got my renewal email wanting £35 a month to stay at that,

or I can have Fast Broadband for same price but only 11Mb download speed.

So now looking at Giganet 900Mb for £29 a month.

or maybe Virgin 200 - for about the same as paying now.

Sigh!!!!

[Arne-TalkTalk]

Sorry we couldn't get you a better deal. 

[MartinBarrettNottingham]

Hi, yes rung full fibre support and full fibre loyalty team plus chatted endlessly.

They cannot offer anything faster than 65Mb at my address for £26
Which is weird because CityFibre have listed loads of suppliers who can offer faster on same cable.

So am switching to 150Mb with "No one" .

[ferguson]

Get onto the customer loyalty team directly, I am sure they can do better than that if they want to keep your custom. Select "Thinking of leaving us" when presented with options.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529 

[Gliwmaeden2]

Or phone them up / use Chat, @MartinBarrettNottingham.

The offers they send by email  / my account are usually much less attractive and may include unwanted extras that you then have to get removed anyway. 

Opening hours detailed at the foot of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529