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Retention voucher

RoadkillGoat
Chatterbox
Private Message TalkTalk
Message 10 of 10

Hello.

 

I was promised a £130 voucher from the retentions department for continuing my talk talk contract.

 

I've received no correspondence about this even though I'm past the qualifying period mentioned in the phone call.

 

Any help would be appreciated.

 

Thanks

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9 REPLIES 9

Message 2 of 10

Much appreciated thank you very much

Message 3 of 10

Thanks for chasing this up. I'll re-escalate it again, @RoadkillGoat, as it seems to have slipped off the radar. Quite some time since the batch was supposed to have been issued.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

RoadkillGoat
Chatterbox
Private Message TalkTalk
Message 4 of 10

Hello.

 

Any movement on this?

 

I wasn't told at the time by retentions it would be this much hassle, really putting me off believing this in future.

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Message 5 of 10

Hi RoadkillGoat

 

Sorry for the delay, we are just waiting for the new batch to be given to us, as soon as we have them I will let you know. 

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Message 6 of 10

Re-escalating this for you, @RoadkillGoat.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Message 7 of 10

Hello I still have received no correspondence about this

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Message 8 of 10

Thank you

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi RoadkillGoat


I have escalated this to the team responsible for the vouchers.


Regards

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