£30 Plan change fee. Miss-selling.

[bananarama1]

Hi,

I have recently renewed my contract as it was coming to an end.

My latest bill has a £30 Plan Change Fee added.

This is an error.

Please can an OCE correct this charge.

It was never mentioned during the renewal phone call, and therefore is a serious miss-selling breach.

Thanks.

[Arne-TalkTalk]

No problem.

[bananarama1]

Thank you

[Arne-TalkTalk]

Hi @bananarama1

The agent is supposed to add a welcome credit to cancel the admin fee, they have not done that I will sort that out today. 

Regards

[Gliwmaeden2]

Renewals up to 90 days before the end of contract should not trigger an admin charge, @bananarama1.

Definitely needs checking. Staff will reply during the day.