Returning Equipment

[Lilly2321]

Hi I know the main article says you are not issuing as many return labels as before, but how do I know if I'm exempt to return the equipment and won't be charged or if it's a mistake that a return package wasn't sent to me? I just don't want to be charged £50 in the future for not receiving a return bag and not knowing. 

I've added my customer details to the personal section of my account here in case you need to find my details. Thanks 

[Arne-TalkTalk]

No problem.

[Lilly2321]

Many thanks Arne, I'll update here once I receive it. 

[Arne-TalkTalk]

Hi @Lilly2321 

You wont get charged a returns bag has been ordered.

Regards.

[Lilly2321]

Yeah nothing so far. I just hope they don't come up with a £50 charge out of nowhere as I've never received a returns bag and no attention to my query.

And it's not about a queue as I've seen them responding to queries that were posted after mine.

[Gliwmaeden2]

@Lilly2321, your thread is in the queue for attention. Staff are only just back from the holiday and will be catching up in the coming days. 

[Lilly2321]

Hi can anyone have a look at this for me please?