Router Return

[Softy]

Hi,

I was upgraded to FTTP + VOIP on the 30 October and now use the Fast 5464 router that was sent before the install. I returned the old Fast 5364 router using the returns bag and prepaid label enclosed with the new router on the 16/11/2023.

The Royal Mail Tracking Number XE965372368GB shows the item was delivered to TalkTalk on the 17/11/2023.

It seems that there is a fairly common problem of a £50 charge being falsely applied for non-return of equipment even if it has been so to avoid this I would be grateful if the Tracking Number could be added to my account as proof of return.

Thanks

[Arne-TalkTalk]

Happy to help.

[Softy]

Many thanks.

[Arne-TalkTalk]

We have added your account and tracking number to the exemption list, there wont be any charge. 

[Softy]

Thanks @Arne-TalkTalk 

I hope it is not needed but you never know!

[Arne-TalkTalk]

Hi @Softy

I will add the tracking number to your account to stop any potential charges. 

Regards