Sign up voucher

[LordBob]

Hi all!

Anyone else having issues with rewards vouchers. I signed up at the end of October to full fibre and part of the incentive was a £100 voucher. Still recieved nothing....

Emailed giftcloud at the beginning of February, took them nearly 4 weeks to just say it was a talktalk issue and contact them, helpful!.

Communication is poor regarding this, if there is a delay, surely this should be communicated.

If your providing a reward to sign up it should be fulfilled in a timely manner.

Any help, guidance greatfully recieved.

[Gliwmaeden2]

@LordBob,

Your post is in the queue for attention. 

It's best to wait for a reply before posting further to keep your topic moving forward in the workflow. 

[jazzman3]

Exactly the same problem. I contacted TalkTalk who are trying to pass the buck to Gift Cloud and Gift Cloud are stating it's a TalkTalk problem. It is TalkTalk's problem because the contract was made through TalkTalk and by not receiving the promised voucher it is a breach of contract.

I escalated my complaint with TalkTalk before I start a formal complaint, TalkTalk informed me that they would give me an update within seven working days.