Multiple times this year been told getting a free upgrade to 150 ff. Each time we have told talktalk via phone we dont want the upgrade.Last week 1st nov was one of those times, on the phone in the same call i decided to renew our current service(fibre 35) and was told we should not receive any more of the free upgrade offers now we are in a new 2 year contract.
Today 8 nov had another free upgrade communication, a text from talktalk saying email address was wrong and to sort by 9th nov,then they can send upgrade details, was told on the phone just to ignore it and there was no free upgrade order on the account anyway. And email was correct..
Have fully explained multiple time to multiple advisors these communications are causing us distress, we have had health issues in the family already this year and this is not helping! Getting texts and letters and emails saying we will be getting dates of a upgrade we have said no to multiple times and having to call up each time, a hour each time on the phone is STRESSFULL!
I understand we have to upgrade eventually and when our current service is phased out we will! But that is not the case at the moment.
Please somebody here help, the phone advisors say they cant do anything and the messages are just automatic but we cant keep ringing up and going through the same thing!
Can a marker be put on our account, not to send us this offer? And of course if our service is phased out tell us and we then will
I found this
https://community.talktalk.co.uk/t5/Full-Fibre/TalkTalk-auto-upgrading-makings-appointments-without-...
"Our provisioning team have put notes on your account asking to cancel any future upgrade attempts. If you any do slip through just let us know and we'll deal with them for you"
PLEASE DO THIS FOR US!
