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KeithFrench · ‎25-01-2024

Hi Arne,

I have just had my latest bill in with a very small increase above my fixed price. However, when looking at it, there are two "Fibre 150" charges & two "Fibre 150 Reversal" credits. The second set of these match & hence no extra charge. The first pair do not match. As the upgrade was free, please can you make sure that the bill will not keep getting this wrong?

Thanks very much.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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KeithFrench · ‎29-01-2024

Hi @Arne-TalkTalk

I have sent you a PM.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Arne-TalkTalk · ‎25-01-2024

Ill see if i can find out, but I cant see a reason for the 1p more.

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KeithFrench · ‎25-01-2024

Hi Arne,

I just can't see why it is 1p more expensive than my fixed price. I know it is only a penny, but it is the principle of the matter.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Arne-TalkTalk · ‎25-01-2024

Looks like the overcharge has been credited

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