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Strange Bill

KeithFrench
Community Star
Private Message TalkTalk

on ‎25-01-2024 03:10 PM

Message 5 of 5

Hi Arne,

 

I have just had my latest bill in with a very small increase above my fixed price. However, when looking at it, there are two "Fibre 150" charges & two "Fibre 150 Reversal" credits. The second set of these match & hence no extra charge. The first pair do not match. As the upgrade was free, please can you make sure that the bill will not keep getting this wrong?

 

Thanks very much.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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4 REPLIES 4

KeithFrench
Community Star
Private Message TalkTalk

on ‎29-01-2024 09:31 AM

Message 1 of 5

Hi @Arne-TalkTalk 

 

I have sent you a PM.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Arne-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎25-01-2024 03:50 PM

Message 2 of 5

Ill see if i can find out, but I cant see a reason for the 1p more.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-01-2024 03:31 PM

Message 3 of 5

Hi Arne,

 

I just can't see why it is 1p more expensive than my fixed price. I know it is only a penny, but it is the principle of the matter.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 03:25 PM

Message 4 of 5

Looks like the overcharge has been credited 

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