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on 17-08-2023 04:10 PM
I am currently having lots of difficulty getting a stuck order removed so that my account can be cancelled. I recently upgraded from fibre 65 to full fibre 150 and in order to do this, a new account was set up because of the said stuck order. Consequently I have been billed for both lots of fibre.
I rang on 7 August to sort this out and an escalation was raised but nothing has happened as yet. I do not want to be billed again in September for fibre 65 as this was upgraded on 17 July.
Can someone PLEASE help and get this sorted?
Thanks John Ashurst
on 18-08-2023 09:16 AM
Thank you for completing security.
I have requested the stuck order is progressed ASAP.
on 18-08-2023 08:35 AM
Hi @John761
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
on 17-08-2023 04:24 PM
Moving this to the billing section for you, @john7.