Taking money out of my bank when in hospital

[Travis14]

For 3 years TalkTalk. has been taking money out of my bank account.All this took place when l had long stays in hospital .TT gave me a free mobile and this is what l used before going into hospital to cancel TT.l canceled with an adviser,if l understand him correctly he was an Egyptian.l only found out TT was doing this when Age UK gave me this tablet.Even then it was hard work for TT stop taking payments.I contacted CEO Tristia Harrison who put a man on my case.He was heavy handed and abrupt.He had no compassion for a sick vulnerable adult.He asked for historic details that was difficult after 3 years.TT has those details because its on the payments they were keep taking.l told him l was on a list for an advocate,he didn't want to know,he did not want to wait.

[Arne-TalkTalk]

Please do not post personal information on the open community, I need your account information on your community profile.

[Travis14]

*** removed for security **

[Arne-TalkTalk]

Hi Travis14

Thanks for your post

Can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[fr8ys]

Hi,

I'm sorry to hear of your problems, but I'm not sure staff here will be able to help as normally they are not able to get involved if the CEO office are dealing with your complaint.

However, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you