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TalkTalk email for cancellations

JHollywood
First Timer
Private Message

on ‎29-06-2023 08:24 PM

Message 5 of 5

I have called and used live chat a number of times to cancel my account. I’ve received an email today asking about direct debits. I don’t have a lot of faith in TalkTalk as an organisation so I need an email stating the account is cancelled. 

4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to JHollywood

on ‎30-06-2023 07:44 AM

Message 1 of 5

Hi @JHollywood

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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ferguson
Community Star
Private Message TalkTalk
In response to JHollywood

on ‎29-06-2023 09:40 PM

Message 2 of 5

There isn't one that you can deal with directly, other than complaints and that is not particularly effective and somewhat protracted, honestly. Your best option is as I have suggested. Fill in your details and the support team can help.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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JHollywood
First Timer
Private Message

on ‎29-06-2023 09:11 PM

Message 3 of 5

Cheers pal. All I need is an email address.

ferguson
Community Star
Private Message TalkTalk

on ‎29-06-2023 08:38 PM

Message 4 of 5

I have moved this to the Billing section for you where the support team can check. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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