TalkTalk email for cancellations

[JHollywood]

I have called and used live chat a number of times to cancel my account. I’ve received an email today asking about direct debits. I don’t have a lot of faith in TalkTalk as an organisation so I need an email stating the account is cancelled. 

[Arne-TalkTalk]

Hi @JHollywood

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[ferguson]

There isn't one that you can deal with directly, other than complaints and that is not particularly effective and somewhat protracted, honestly. Your best option is as I have suggested. Fill in your details and the support team can help.

[JHollywood]

Cheers pal. All I need is an email address.

[ferguson]

I have moved this to the Billing section for you where the support team can check. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.