I can’t even begin to describe the stress and frustration this so called well known company TalkTalk has caused me. They are Forcibly trying to keep my account running after i called them several times that my contract had ended and that I no longer wanted to renew it.
My contract ended on 22/08/23 which was months ago!!!
I contacted them several times and was promised that my account would be cancelled in 3-5 working days and even went through the procedures. Each time they deceived me after keeping me on the phone and pushing me onto different departments for hours.
I explained to them that i had switched providers and are NO LONGER using their service (They even cancelled my line on the 22/11/23 and it is not working anymore) I have even cancelled my direct debit and paid my outstanding bill. Despite that each month they still bill me and harass me with their emails.
At this point they are damaging my mental health and giving me so much stress that i cannot comprehend and blame myself how stupid i must have been to even signed up and been with this company in the beginning. I regret it so much and have had the worst experience ever.
I am at breaking point and even thinking of taking legal actions against this horrible company.
TalkTalk why are you forcing me to stay when my contract has ended? I have made it clear a thousand of times to your Customer service team that i have switched providers and my line is not even working anymore. Please cancel my account and leave me alone!
