on 10-02-2021 04:46 PM
I was offered an upgrade through my online TalkTalk account to Fibre 65 for £300 with the Pre Pay options (12 moths contract). When I have completed the 3 step (card details- and pressed confirm) the page haven't loaded step 4 (last) just came back again to step 3.. The transaction went through (checked my bank account Revolut- merchant TalkTalk Telecom completed £300 ) but I haven't received the email with the transaction order etc. . My account is still on the old contract and the talk talk customer assistants were unable to help me because the payment doesn't exist in my payment history and I don't have a ref number from the bank.
Revolut doesn't provide transaction ref/nr . I have a bank card which I used to make a transaction but nothing else.
How I can get my money back?
Thank for any help.
on 12-02-2021 12:08 AM
on 11-02-2021 09:31 PM
If the goods/ product/ service is not delivered and it was a VISA card, it may be that you would be protected by Visa's Ts&Cs, @Marcin2021.
Worth looking into that.
Sometimes when we pay for things by card it shows as having left our account but NOT yet received by the company we were paying because it's "pending".
Look into that too. It means that the money seems to be in limbo for up to 7 days.
Basically, give your bank a ring.
Staff will check what's happening from the Talktalk end of things. Your thread is in the queue for attention.
Make sure you have added your Talktalk landline phone number to your community forum profile details for TT staff to identify your account.
Go via your avatar/name; settings; Profile Wizard.