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Transferred from Shell/Octoplus but had previous TT account - cant register.....

cpbroadband
First Timer
Private Message TalkTalk
Message 3 of 3

The transfer from Shell/Octoplus broadband has completed, but I cant (re)create my TT account as Id had one in the past.

I have both the old and new account numbers.

How can I get my new service linked to my existing account?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It's a simple matter once staff reach this, @cpbroadband.

 

I'll move it to the billing section for you as it's not to do with the broadband function. 

 

They just need to remove the old details and then you can try again to register. 

 

If this is not answered by staff today it will be after the weekend. 

Gliwmaeden2, a fellow customer.
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