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Transferred from shell energy direct debit problem & unable to log in to view account.

correcthorsebatterystaple
First Timer
Private Message TalkTalk

on ‎16-09-2024 11:15 AM

Message 2 of 2
  1. Migrated shell energy customer
  2. Failed debit order in August (some talk talk problem)
  3. "Charged" 12.50 quid for talk talk problem.
  4. Received email saying charge would be reversed as debit order failure was talk talk's problem
  5. Received email saying pay manually or we will take two months debit at next charge cycle
  6. Received email with bill summary that appears to include 12.50 charge.
  7. Completely unable to log in to the myaccount part of your website due to "technical problem" 

Please advise.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-09-2024 02:04 PM

Message 1 of 2

My Account was down this morning. 

 

Check under other ways to pay, @correcthorsebatterystaple:

 

https://community.talktalk.co.uk/waystopay

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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