Unable to aceess MyAccount website

[KeithFrench]

Every time I try to access MyAccount from any device on my broadband, it fails. If I try to go to:-

https://auth.talktalk.co.uk/login 

I get the connection reset error:-

Connection Reset

I have tried the following:-

1. All other websites can be reached OK.
2. I have tried clearing the browser's cache and used a different browser.
3. Tried different PC's and an Android smart phone, they are all the same.
4. I can ping the domain OK, so DNS resolves it OK.

[Michelle-TalkTalk]

Ah, no problem. Glad it's working again 🙂

Thanks

[KeithFrench]

Hi @Michelle-TalkTalk,

I was kind of right, it was geographic - it was all down to my router & dodgy left-over sessions! You were the one who was 100% correct.

Thanks very much.

[Michelle-TalkTalk]

No worries, it might not make any change but worth a go.

Thanks 🙂

[KeithFrench]

Hi @Michelle-TalkTalk 

No, I didn't think of that (shame on me), I will try it over lunch & get back to you later this afternoon.

[Michelle-TalkTalk · Accepted solution]

Morning,

That's very strange. Did you also try a 30 minute router power down to clear the current session?

Thanks

[KeithFrench]

Hi @Michelle-TalkTalk 

I have just retested this & the problem still exists. I wonder if this is some geographic issue as I know, like @Divsec has said, it works fine for others.

[Divsec]

Hi Keith both are working well for me, regular and password less, on Android and Chrome. 

[Michelle-TalkTalk]

Morning,

Is this still happening today too @KeithFrench ?

Thanks