Unable to log into my account

[Patsy25]

I cannot log into my account since April 2023. Getting lots of advice of what to do but non of them work. sick to death of being fobbed off.

[Gliwmaeden2]

@Patsy25, please follow up on this thread, rather than starting up a new one, as it sounds like it is part of the same issue. 

You have never completed your community forum profile details. This makes it impossible for staff to identify you or your account in order to help you.

Staff will be back on the forum after the weekend. 

[Gondola]

Are you a TalkTalk broadband customer or just a MailPlus subscriber?

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the customer email address and account number

 Check and Save changes

Select here:  Update your profile

[Gliwmaeden2]

You need to complete your community forum profile details for TT staff to identify your account, @Patsy25.

Your Talktalk landline number or account number should be added in Personal Information. 

Go via your avatar/name; settings. SAVE CHANGES. 

Staff will reply during the day, Monday to Friday.