I have been trying to access my bill in the online portal. I just get a loading message with a spinning dotted circle. Same with different browsers, computers, phone, location. Can anyone help? This inability to see my bills will drive me away from talktalk.
Staff
Staff
Staff
Staff
I have wiped my computer, reinstalled the operating system, installed chrome (as that is your recommended browser) and still cannot access my bill (although I can pay it which is annoying because I want to see what I am paying for before doing so).
The console shows various errors:
lptag.liveperson.net/tag/tag.js?site=45956611:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
logx.optimizely.com/v1/events:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
5A parser-blocking, cross site (i.e. different eTLD+1) script, <URL>, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See <URL> for more details.
logx.optimizely.com/v1/events:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
logx.optimizely.com/v1/events:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
adrum-latest.js:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
tag.js:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
logger.ts:193 [OPTIMIZELY] - WARN 2024-10-24T13:19:05.270Z Invalid eventBatchSize undefined, defaulting to 10
t.consoleLog @ logger.ts:193
logger.ts:193 [OPTIMIZELY] - WARN 2024-10-24T13:19:05.270Z Invalid eventFlushInterval undefined, defaulting to 1000
t.consoleLog @ logger.ts:193
logger.ts:196 [OPTIMIZELY] - ERROR 2024-10-24T13:19:05.271Z PROJECT_CONFIG_MANAGER: You must provide at least one of sdkKey or datafile. Cannot start Optimizely
t.consoleLog @ logger.ts:196
vendor.50fc9c11.js:7 Refused to set unsafe header "origin"
(anonymous) @ vendor.50fc9c11.js:7
vendor.50fc9c11.js:7 Refused to set unsafe header "referer"
(anonymous) @ vendor.50fc9c11.js:7
www.googletagmanager.com/gtm.js?id=GTM-PDCZTL&l=dataLayer:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
vendor.50fc9c11.js:7 TypeError: a.lpTag.newPage is not a function
at Object.h [as sectionId] (deploy.c1f4146a.js:5:22624)
at G.$onInit (deploy.c1f4146a.js:21:1771)
at vendor.50fc9c11.js:6:13291
at f (vendor.50fc9c11.js:5:9861)
at n (vendor.50fc9c11.js:6:13156)
at vendor.50fc9c11.js:6:18819
at i (vendor.50fc9c11.js:7:15417)
at vendor.50fc9c11.js:7:15839
at n.$digest (vendor.50fc9c11.js:7:21470)
at n.$apply (vendor.50fc9c11.js:7:23284)
(anonymous) @ vendor.50fc9c11.js:7
my-element.js:2 Uncaught TypeError: Cannot read properties of null (reading 'classList')
at bannerCreation (cookieConsent.js:206:22)
at request.onload [as __zone_symbol__ON_PROPERTYload] (cookieConsent.js:133:21)
at XMLHttpRequest.We (my-element.js:2:11560)
at v.invokeTask (my-element.js:2:7236)
at L.runTask (my-element.js:2:2616)
at p.invokeTask [as invoke] (my-element.js:2:8287)
at Z (my-element.js:2:20823)
at N (my-element.js:2:21218)
at XMLHttpRequest.B (my-element.js:2:21382)
logx.optimizely.com/v1/events:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
logx.optimizely.com/v1/events:1
Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR
vendor.50fc9c11.js:7 TypeError: a.lpTag.newPage is not a function
at deploy.c1f4146a.js:5:22545
at vendor.50fc9c11.js:7:30592
at e (vendor.50fc9c11.js:6:1255)
at vendor.50fc9c11.js:6:2720
at M.<computed> (my-element.js:2:28164)
at v.invokeTask (my-element.js:2:7236)
at L.runTask (my-element.js:2:2616)
at invokeTask (my-element.js:2:8287)
at invoke (my-element.js:2:8188)
at p.args.<computed> (my-element.js:2:27876)
Can anyone make any sense of this? Is it because I was a Shell customer and my account has been taken over by TalkTalk?
This is the same result everywhere that I try to access my bill - all other sections of the website are fine.
Staff
