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Unlimited UK Calls

shipboard
Conversation Starter
Message 3 of 3

When I changed my package recently to fibre 35 my new contract stated that I would receive Unlimited UK calls free for the term of my contract which is 18 months (see attached confirmation e mail) this would mean a bill payment of £26.00 per month. On the bill I have just received they have charged me £14.00 per month for the UK unlimited calls making my bill a total of £39.00.  This was not what I agreed to, as you can see from my confirmation e mail dated 17/05/21 regarding my new package the unlimited UK calls should be free for the term of the contract.  Please explain why this charge has been made.

 

shipboard

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2 REPLIES 2

Message 1 of 3

Hi @shipboard

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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shipboard
Conversation Starter
Message 2 of 3

Please ignore attachment in previous message as it was made in error, see this attachment.

 

shipboard.

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