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Unpaid DD

dennisnicoll
First Timer
Private Message TalkTalk

on ‎29-08-2024 03:23 PM

Message 3 of 3

I have had an email from you stating that my payment did not go through. Why? I was a Shell Energy customer & was told my details would be automatically transferred to you. There is plenty of money in my bank account, I have not cancelled the direct debit so the fault must be yours! I will NOT be paying a £12.50 fee for YOUR error & suggest you get this sorted ASAP as I am leaving you for another supplier. Friends told me that you provide a terrible service, yiu have just proved it.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-08-2024 12:13 PM

Message 1 of 3

Hi @dennisnicoll

 

Sorry for the problems 

 

The direct debit instruction is showing as pending on your account at the moment, this is an issue we are aware of , You will NOT be charged an admin fee its our problem, we are are asking in the meantime to make a one off payment this month either online or over the phone. 

 

I can only apologize for any stress caused by this

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎29-08-2024 05:26 PM - edited ‎29-08-2024 05:26 PM

Message 2 of 3

Yes, it's Talktalk's fault. 

 

They will not take the extra £12.50, @dennisnicoll, but you do need to make the one-off payment.

 

Speak to the Shell Migration team if in doubt. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Forum staff are on here Monday to Friday,  finishing by 5pm.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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