Extended bill been took early

[Emmam27]

I changed my bill date to the 18th jan, have had confirmation, but its been took today and left me in an unpaid overdraft 

[Arne-TalkTalk]

Hi Emmam27

It was changed on the day the direct debit was claimed,  direct debits are requested a minimum of 3 days before they are claimed , so the bill date change wont take effect till next month. 

Sorry that wasnt explained. 

[Gliwmaeden2]

@Emmam27, when did you make the changes?

If your current bill was already in the process of being made up, so around 4 days before you normally receive it, it couldn't be applied to the current billing cycle in time.