Unrecognised phone charges

[Wronglycharged]

Hi,

I'm very concerned regarding several phone charges on my account.

We never use the home landline, we don't even have a handset in the house.

I've contacted talktalk several times but no reassurance that my issue is being investigated or the outcome/ resolution.

I've spent many hors messaging but I get passed from department to department.

I'm left wondering what on earth is going on. it's making me feel very worried indeed.

I've asked to speak to fraud department but told it's all online and not possible to speak to anyone.

Has anyone else had issues of this type?

Thank you

[Arne-TalkTalk]

Hi Wronglycharged

We have requested an Outgoing calls bar to be applied, it sounds like there is a crossed line. 

If you can possibly follow the instructions given by Gliwmaeden2 we can fix this.

[Gliwmaeden2]

@Wronglycharged, can you borrow a handset and plug it in to just dial 17070?

Check that the number read back to you is your own, as listed in your My Account. There's a chance that there's a crossed line. So someone else will be unknowingly dialling up on your number. It happens alarmingly often! Worth checking. 

It will also help, if the number isn't yours, if you can put the number read back in Private Notes near the end of the Personal Information area of your profile. You get to that whole area via your avatar; settings. Make sure that you SAVE CHANGES. 

[Wronglycharged]

Thank you

[ferguson]

@Wronglycharged 

I have moved this to the Billing section for you where the support team can investigate.