Thank you for the advice. Removing adblocker on my usual browser made no difference. However, changing browser has worked and I have now downloaded the bill
However, I resent having to use a different browser just to get at my phone bills, especially as I didn't ask to move to TalkTalk and I found it impossible to register the account online because you didn't already have an e-mail address for me. It was a typical "Computer says no" episode - "to start enter your e-mail address" - "we don't have that address on our records so you can't proceed". Support's fatuous suggestion was to try a different e-mail address, as if that would make any difference. Only managed it in the end because we got a fault on the line and when speaking to your technician about it, he kindly added my e-mail to your records
My experience of TalkTalk so far is as bad as I feared it would be, given your dreadful reputation. I will be closing my account with you as soon as I've set up a new account elsewhere
