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bills not available on website

drking
Team Player
Private Message TalkTalk
Message 7 of 7

trying to download my bill. the bills page is not loading (more than an hour wait) . everything else ok, so it is with talktalk's website.

 

when will it be fixed please?

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6 REPLIES 6

Message 1 of 7

The service status is for upcoming maintenance on the 22nd,  My Account is functioning right now, clear cookies and cache and retry, also try a different browser. 

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Message 2 of 7

No, still not available, because although the maintenance was scheduled to be finished, it is still not complete. The maintenance message has not been updated with a new time though.

 

It's no wonder I did not find the service status page - on searching the help for 'service status' I get pointers to eeros, callsafe, fibre connections and a lot of other irrelevant stuff. And that is with me knowing there is a service status page somewhere.

 

I did actually find it eventually - it's now called something else, forget what

 

Sigh...

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Message 3 of 7

Hi drking

 

The maintenance is over are you able to get your bills now?

 

Regards

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Message 4 of 7

I know, I know ....

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Message 5 of 7

Thank you very much, I should have spotted that, though the service status page did not appear as an option.

 

Mind you, if I was responsible for maintenance I'd make sure the customer got a message saying 'sorry, we're under maintenance', rather than simply stalling and leaving people struggling and thinking 'damn talktalk failing again'....

ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

Service Status shows that My Account is undergoing a maintenance update at the moment.