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on 15-08-2024 09:25 PM
trying to download my bill. the bills page is not loading (more than an hour wait) . everything else ok, so it is with talktalk's website.
when will it be fixed please?
on 21-08-2024 02:26 PM
The service status is for upcoming maintenance on the 22nd, My Account is functioning right now, clear cookies and cache and retry, also try a different browser.
on 16-08-2024 12:08 PM
No, still not available, because although the maintenance was scheduled to be finished, it is still not complete. The maintenance message has not been updated with a new time though.
It's no wonder I did not find the service status page - on searching the help for 'service status' I get pointers to eeros, callsafe, fibre connections and a lot of other irrelevant stuff. And that is with me knowing there is a service status page somewhere.
I did actually find it eventually - it's now called something else, forget what
Sigh...
on 16-08-2024 09:13 AM
Hi drking
The maintenance is over are you able to get your bills now?
Regards
on 15-08-2024 10:42 PM
I know, I know ....
on 15-08-2024 10:40 PM
Thank you very much, I should have spotted that, though the service status page did not appear as an option.
Mind you, if I was responsible for maintenance I'd make sure the customer got a message saying 'sorry, we're under maintenance', rather than simply stalling and leaving people struggling and thinking 'damn talktalk failing again'....
on 15-08-2024 09:44 PM
Service Status shows that My Account is undergoing a maintenance update at the moment.