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What is a talktalk PLUS customer ?

Weevie
Insightful One
Private Message TalkTalk

on ‎28-02-2025 09:54 AM

Message 8 of 8

I have come across this term on talktalk website - but no description of what it actually is ....

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7 REPLIES 7

ferguson
Community Star
Private Message TalkTalk

‎01-03-2025 04:25 PM - edited ‎01-03-2025 04:26 PM

Message 1 of 8

@Weevie 

As @fr8ys said it is a specific facility offered to certain Fibre 900 customers. The app will not work for you otherwise. 

 

But you are right to point out that the link in the customer contact page does not work, the support team can hopefully arrange to get that fixed.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

fr8ys
Community Star
Private Message TalkTalk
In response to Weevie

on ‎28-02-2025 04:20 PM

Message 2 of 8

And ive explained that a TalkTalk plus customer is a fibre customer who operates their account via an app.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Weevie
Insightful One
Private Message TalkTalk
In response to fr8ys

on ‎28-02-2025 04:03 PM

Message 3 of 8

@fr8ys

 

I simply queried what was meant by the term "TALKTALK PLUS CUSTOMER...."

Not "fibre plus" or "mail plus" !

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-02-2025 11:28 AM

Message 4 of 8

Are you perhaps confusing mail plus with TalkTalk Plus.

 

They are 2 entirely separate things

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk
In response to Weevie

‎28-02-2025 11:21 AM - edited ‎28-02-2025 11:23 AM

Message 5 of 8

Sorry but it is. All Plus customers manage their business and contracts, including help via the App.

 

And please be civil in your responses.

 

Thank you.

 

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Weevie
Insightful One
Private Message TalkTalk
In response to fr8ys

‎28-02-2025 10:42 AM - edited ‎28-02-2025 10:47 AM

Message 6 of 8

@fr8ys 

No it's not

See https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

it says "PLUS Customer"

The link is "download the app link is invalid" though - when selected

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-02-2025 10:31 AM

Message 7 of 8

It's an app based contract for customers.

 

Details here

https://community.talktalk.co.uk/t5/Articles/Your-Fibre-900-PLUS-installation/ta-p/2993204

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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