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When do I receive info on claiming my £100 voucher as promised from retentions

EricS15
First Timer
Private Message

on ‎03-09-2023 11:38 AM

Message 6 of 6

As part of my renewal offer by retentions I was promised £100 voucher. When do I receive details re claiming?

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to EricS15

on ‎29-09-2023 08:55 AM

Message 1 of 6

Hi EricS15

 

You should receive an email from giftcloud after 90 days. 

 

If you haven't heard anything after that time I can chase this up.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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EricS15
First Timer
Private Message

on ‎28-09-2023 03:46 PM

Message 2 of 6

I contacted talktalk and via WhatsApp chat on their new system managed to receive the info . Much easier dealing on whatsap.

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EricS15
First Timer
Private Message

on ‎28-09-2023 01:13 PM

Message 3 of 6

I have updated profile

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎06-09-2023 09:17 AM

Message 4 of 6

Hi EricS15

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎03-09-2023 12:26 PM - edited ‎03-09-2023 12:27 PM

Message 5 of 6

I'll move this to the billing section, @EricS15.

 

Make sure that your profile information is up to date with your Talktalk phone number  / account number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES. 

 

Staff will reply during the week.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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