When do I receive info on claiming my £100 voucher as promised from retentions

[EricS15]

As part of my renewal offer by retentions I was promised £100 voucher. When do I receive details re claiming?

[Arne-TalkTalk]

Hi EricS15

You should receive an email from giftcloud after 90 days. 

If you haven't heard anything after that time I can chase this up.

[EricS15]

I contacted talktalk and via WhatsApp chat on their new system managed to receive the info . Much easier dealing on whatsap.

[EricS15]

I have updated profile

[Arne-TalkTalk]

Hi EricS15

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

I'll move this to the billing section, @EricS15.

Make sure that your profile information is up to date with your Talktalk phone number  / account number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES. 

Staff will reply during the week.