26-10-2021 12:40 PM - edited 26-10-2021 12:52 PM
I've just had notification of my latest bill and it seems I've been charged for a recent engineer visit but I have no idea why. The engineer told me he wasn't really sure what the issue was caused by but he changed the cable on the Openreach fibre modem, reset the fibre ports and wandered off at the end to have another look around the cabinet. He told me he could see that there has been an issue on the line for some days.
The issue was resolved but he didn't know what action he took to resolve it and wasn't sure that he had. He even left me with another fibre modem in case the incident wasn't resolved.
I'm not happy to pay this charge on the premise that he didn't know what he did to fix the problem and the cable was on the Openreach kit and nothing to do with me. Can you please remove this charge from my bill or have someone call me so I can discuss further.
on 03-11-2021 12:25 PM
My apologies, I replied to you via private message on the 27th October requesting for further details to verify your account as the details provided didn't match, but didn't received a reply.
Have sent you another PM to take some more details.
on 03-11-2021 09:25 AM
I responded to the PM and have been waiting for an answer from yourselves.
This amount has now been charged to my bank account which I am not at all happy about and with a contract renewal due shortly I'm not convinced I'll want to stay at this rate.
Can you please respond with an update by return.