Wrongly charged for engineer visit

[Coazzi]

I'm being wrongly charged for a missed engineer visit on 10th September.

I had three engineer visits on 6, 9, and 13th September. No engineer visit on the 10th.

[Gliwmaeden2]

Not using another customer's thread, @werepuppy, as it causes confusion. 

Very important for billing issues that you start your own thread.

Please return to the message board and click on start a topic. 

Presumably it's in connection with the issue you posted about here:

https://community.talktalk.co.uk/t5/Fibre/Dreadful-service/td-p/3077802

Staff did reply, but you didn't follow up. 

You can keep track of where you have posted using the Activity tab in the profile area. 

Staff will respond to your new enquiry after the weekend.

[werepuppy]

Hi

I've been wrongly charged for an engineer visit too! 
The engineer said there was a fault with the router plus a fault with the copper wiring outside the property. 
I should not be charged for this visit. Please could someone look into this for me? 

[Arne-TalkTalk]

If you log into My Account click on My Bills you will see the updated balance at the top of the page.

[Coazzi]

Thanks for this.

Is the account balance the corrected sum minus the engineer charge?

Coazzi

[Arne-TalkTalk]

Hi Coazzi

I can see a credit has been applied for the charge, this may have been applied to late to stop the direct debit but will show as a credit that you can ask for a refund via My Account 

Regards

[Gliwmaeden2]

@Coazzi, this board is not staffed every day, so it can take longer to pick messages up.

If the fee is not justified, it will certainly be waived, but, if you possibly can, ensure that your funds can cover the current bill as it stands.

The bill you were issued with cannot be altered (same as a printed bill). If you are in time, however, the charge would simply not be taken and the next bill will show all the details. If not in time for changes, the amount can be credited back. 

Direct Debit instructions are sent a few days before the money is due, so this may go through at the full amount. 

[Coazzi]

Hi,

Can a member of staff look into this situation for me please.

The bill with this charge is due on 11th October. I was hoping it could be resolved before then.

Coazzi

[ferguson]

This has been flagged up to the support team for you, but bear in mind that they won't be back online until Monday.