Good point, @jbuchanangb, though I'm not sure that billing would come through to a different email address from the main account holder.
Usually it applies to enquiries about billing etc so that the agent on Chat or phone knows that they are speaking to the authorised nominated user.
You wouldn't be able to put in a second Direct Debit, for example, but could pay over the phone if there'd been a glitch online etc.
Hopefully staff will give further clarification during the week.
Gliwmaeden2, a fellow customer.
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