no access to my bills on line

[MikeS86]

Hi, when I try to look at my usage e.t.c I just get "loading" and the circle of death. Was fine the other day, is there a fauly at the moment with TalkTalk billing ?

MikeS86

[MikeS86]

Hi Arne,

Just tried again to see if Firefox would log in to my billing and got a quick flash of a message { you are not autherised to view this account putting you back to main page } wording may not be quite correct was it  flashed on screen then gone but most of it is correct as to what I saw.  Hope this may give you a clue as to what is going on.

Stay safe+ well

MikeS86

[Arne-TalkTalk]

Thank you, I'm collating the devices and browsers to see if there is a common denominator to log to the My Account team.

[MikeS86]

Thanks for your info, Chrome does work but Edge and Firefox does not, very strange only started a week ago before no problem.  Once again Thanks 👍

MikeS86

[Egg&Bacon]

Mike, I had the same problem when using Edge browser but tried Chrome and it worked ok.

[Arne-TalkTalk]

Sorry that you are having problems, can you advise what devices/ browsers you are using? 

[KeithFrench]

Hi @MikeS86 

This is a current problem, you can try deleting your browser's cache or using another device. It is currently in hand with TalkTalk as a fault.