Get tailored support with your TalkTalk account and bills.
on 07-03-2023 11:27 AM
Last month I had a letter saying that billing emails are not reaching me so to change/check settings and junk folder, or I would be charged for a postal bill, so I changed the email address and checked the junk folder and there was nothing in there, having changed the email address it looks like I have not received this months email bill either, even though it`s now a different email address.
on 10-05-2023 05:11 PM
Thank you for that,
It does seem like there is a lot wrong with TalkTalk email systems, I am forever `recovering` both TT and lineone addresses these last 6 months or more, in the meantime, thank you for your help.
on 10-05-2023 03:24 PM
Ive credited the paper bill charge against you latest bill
on 05-05-2023 06:27 PM
Well as you said, lineone did not work, had a paper bill today, so I have now changed it to a gmail address, it was not very convenient as TT did not like it`s password, so had to change it which meant changing it on several devices, but it`s done now, hopefully, next month will be back to email billing and paper-free.
on 14-04-2023 11:16 AM
Keep us updated next month.
on 13-04-2023 04:25 PM
Something is really wrong when it can not email a bill to its customers from its own systems, I will wait until next month to see what happens and then use a gmail address. I will let you know next month what happens.
Thank you anyway.
on 13-04-2023 01:48 PM
Hmm, OK, but that is effectively still a TalkTalk address and so the issue may remain.
on 13-04-2023 10:16 AM
It had been reset to a Lineone address but may have also missed the bill date.
on 12-04-2023 06:49 PM
Sorry to ask again, but have you reset your account email to a gmail address? Or is it that you have done, but just missed the last billing cycle?
on 12-04-2023 06:08 PM
No, that has been sorted thank you, just the paper bill and the £2:75 charge is a bit unfair as the problem is not confined to me as many others have the same issue, and TT has said it is a server blocking, every other talktalk mail was getting through.
on 12-04-2023 11:55 AM
Are you still restricted from logging in?
on 11-04-2023 04:49 PM
So it looks like I was too late to catch this month's email Bill, and have had a paper one with the £2.75 charge included.
on 05-04-2023 09:23 AM
Thank you for your help, correct password found so logging in ok, just waiting for next month's bill to arrive.
on 04-04-2023 05:28 PM
I am getting in a heck of a knot, I did not see your reply saying you had changed it to lineone, so I had changed it to the gmail, when I got back home, but when I saw you had change it to lineone, I went back to settings and reverted to lineone but I am now locked out as I must have used the wrong password(s) and when I get back on is it the lineone password or the tiscali password do I use (sorry to be a pain)
on 04-04-2023 04:18 PM
Oh dear, well that will explain why they can't send you a billing email.
on 04-04-2023 04:08 PM
I did initially but was not happy with the Gmail as I seldom use it.
on 04-04-2023 03:24 PM
I thought you had previously changed your My Account login address to a gmail one?
on 04-04-2023 03:07 PM
I have just looked at my bill online and I HAVE been charged for a paper bill, this is a TalkTalk problem not the customers and should not be charged. not a happy customer here. regretting renewing contract now.
on 04-04-2023 02:18 PM
That is correct, I am also now locked out of my account as I tried logging in to many times this morning
on 04-04-2023 11:45 AM
Your login address is showing as lineone.net are you using that to log in?
on 04-04-2023 10:05 AM
4th of April and this month's bill has not arrived, also, I am locked out from too many login attempts (by me)