told my talk talk contract ending but not requested it

[pbtalk99]

had email from talktalk saying 'sorry to see you go' and saying contract was being ended but I HAVE NOT MADE ANY REQUEST TO END IT AND DO NOT WANT IT TO BE ENDED. i AM OUT OF THE COUNTRY AND CANNOT PHONE TALKTALK AND LIVE CDHAT DOES NOT SEEM TO BE WORKING. i WILL NOT BE BACK IN COUNTRY AND ABLE TO PHONE BEFERE PROPOSED CONtract end date . need working chat or email address to stop this.

[Arne-TalkTalk]

Hi @pbtalk99

The transfer order has been stopped. 

[pbtalk99]

Thank you. Communication is difficulty as at present am at sea off Japan with limited mobile cover, 8 hour time difference, and not back in UK until after proposed cancellation date.

[Arne-TalkTalk]

Ok, I will contact our provisioning team to see if they can stop the order.

[pbtalk99]

Noone else at property and i definately did not contact any alternative supplier

[Arne-TalkTalk]

Hi @pbtalk99

The order has come from Sky , is there anyone at the property who could have placed the order? 

[Gliwmaeden2]

There is an overseas number listed on this page, @pbtalk99 (though 0345 etc should work with the usual 44 and dropping the 0):

https://myaccountholding.talktalk.co.uk/,

However that page is several years old and the opening hours are not currently correct:

 

Chat should work in the usual way. 

There's a link to it on this page. You'll need to calculate when they are actually LIVE rather than a bot etc. Details of current opening hours are listed near the bottom of the page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

There isn't a contact email address to use.

Some of the contact problems will be showing if you try and reach Talktalk while they are doing overnight work. For example, this weekend:

 

You can keep track of that from Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[pbtalk99]

End date not for a few weeks but it is before I am back in UK and have access to my talk talk phone also a 0345 contact number no use outside UK. even if I had enough mobile credit for long call from Japan. Can't find any other working contact method

[Gliwmaeden2]

What end date did they state, @pbtalk99?

Staff won't be back on here before Monday.