unable to change bank account number

[marcomarco]

the web interface doesn't accept my bank sort code 04 00 04 to change the bank details of the direct debt, anyone has had this problem too?

[Arne-TalkTalk]

Im not sure about timescales for the website at this time.

[marcomarco]

Hi, it's not super urgent, would fixing take very long so i can change it on the website?

The bank is Monzo https://bank-code.net/uk-sort-code/040004-monzo-bank-limited

[Arne-TalkTalk]

Hi marcomarco

Other users have been able to fix this via our customer services try live chat 

What bank is that for?  I will need to flag this to our accounts team. 

[marcomarco]

thanks! just done that

[Gliwmaeden2]

There have been similar issues mentioned recently, @marcomarco.

Ensure your community forum profile details are complete for staff to identify your account. 

Go via your avatar/name; settings; Personal Information. 

Add your Talktalk landline number/ account number where it asks for the Talktalk phone number. SAVE CHANGES.