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Broadband help

For queries about your TalkTalk broadband service.

Abysmal wifi for over 10 days

Billy1690
First Timer
Private Message TalkTalk

on ‎21-02-2024 07:59 AM

Message 5 of 5

Broadband is abysmal, an engineer has been going to fix the problem for 5 days now! He must be lost! TalkTalk absolutely no help at all.

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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎22-02-2024 10:01 AM

Message 1 of 5

Hi Billy,

 

Just checking in, is everything OK now?

Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-02-2024 03:40 PM

Message 2 of 5

Hi Billy,

 

There was an update a couple of hours ago saying that the fault has been fixed, have you noticed any change?

Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-02-2024 11:24 AM

Message 3 of 5

Hi Billy,

 

Apologies for the delay. The latest update on the fault ticket is 10 minutes ago saying engineer issued so hopefully we'll have further information later today


Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-02-2024 09:14 AM

Message 4 of 5

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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