Accessing VPN issues

[nahboissiobhan]

Hello,  

I am having issues with accessing my work VPN. It worked fine for two years while I was working from home and then it would not let me connect. I have spoken with the IT team at my work and they recommended I get a new router. I have spoken with talk talk several times and eventually got a new router sent out.  The issue is still going on and I'm looking for help. I have tried turning the firewall off but its still not working. 

looking for any help as it is starting to hinder my work as I have to constantly tethering from my phone. 

thanks

Siobhan

[Debbie-TalkTalk]

Hi Siobhan

Thank you 🙂

I've made a change to your firmware on the router, please can you retest and let us know how the connection compares?

Thanks

Debbie

[nahboissiobhan]

Hello Debbie, 

I have updated it now and put my phone number in:) 

thanks

siobhan

[Debbie-TalkTalk]

Hi Siobhan

I can't see the landline number in your Community Profile sorry, please can you add this again?

[nahboissiobhan]

Hi Debbie, 

thank you for getting back to me so quickly. I will add that on just now.. I have added my talk talk account number on. 

thanks

Siobhan

[Debbie-TalkTalk]

Hi Siobhan

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie